Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item should be in the same condition that you received it, unused and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at virginia@thewildenglishhome.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Please do not send items back without contacting us first.

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning it.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if your item is faulty or damaged, or if you receive the wrong item, so that we can put things right.

Bespoke and personalised items

We are unable to accept change-of-mind returns on bespoke or personalised items. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Exchanges

If you would like to exchange an item, please contact us at virginia@thewildenglishhome.com. The simplest way to exchange an item is to return your original order and, once the return has been accepted, place a new order for the replacement.

Your right to cancel

For most goods purchased online, UK customers have the right to cancel their order within 14 days of receiving it, without giving a reason. Once you have told us that you wish to cancel, you then have a further 14 days to return the goods to us. Certain goods, including bespoke or personalised items, are excluded from this right.

Refunds

We’ll let you know once we’ve received and inspected your return. If approved, your refund will be made to your original payment method.

Where your statutory cancellation rights apply, we will also refund the cost of standard delivery. If you chose a more expensive delivery service, we are only required to refund the cost of our standard delivery option.

Please remember that your bank or card provider may take additional time to process the refund.

If you have any questions about a return or refund, please contact us at virginia@thewildenglishhome.com.